Connecting Global Brands with Japanese Customers
Your strategic partner for improving your customer experience and operations in the Japanese market.
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Who We Are
TMJ is your strategic Customer Experience and Business Process Outsourcing partner for seamless entry and growth in the Japanese market.
Our Mission
Help global brands overcome language barriers, navigate cultural nuances, and deliver exceptional customer experiences to Japanese B2C and B2B customers.
What We Do
From outsourced customer support and sales to back-office solutions to AI and automation, we provide the resources and expertise you need to thrive in Japan's unique and valuable market.
How We Do It
Operating from 22 contact center locations, we combine a deep cultural understanding of the Japanese market with the latest technology and customer experience know-how.
Our Solutions
Discover our BPO services to optimize operations, enhance customer experiences, and drive growth with tailored, scalable solutions for your business.
Market Entry Consulting
Customer Experience Solutions
Business Process Outsourcing
Technology and AI Solutions
Localization Services
Why Choose TMJ?
CULTURAL INTELLIGENCE
Navigate the nuances of Japanese business
"OMOTENASHI" SERVICE
Experience anticipatory hospitality
ADVANCED TECHNOLOGY
AI-powered solutions enhancing human expertise
PROVEN TRACK RECORD
Trusted by leading global brands
BILINGUAL EXECELLENCE
Seamless communication in Japanese and English
Client Success Story
"TMJ's expertise helped us increase customer satisfaction by 35% in our first year in Japan." - Global E-commerce Brand CEO
Transforming CX through Integration, Data, and Continuous Improvement
Rapid Deployment of 1,500 Call Center Operators to Handle COVID Enquiries for METI
Dramatic Improvement in Digital Customer Service for Meiji Yasuda Life Insurance Company
Latest Insights
Article - Public SectorTMJ’s Digital Ads Platform Services in Japan
Overhauling the sales, onboarding and upsell processes for a digital ad platform increased deals won six-fold.
Article - Financial ServicesThe Secrets of Multi-Lingual Customer Service
- Case Study - Financial Services
Transforming CX through Integration, Data, and Continuous Improvement
Our Locations
Serving you from 22 strategic locations across Japan and beyond
Expand Your Business in Japan Today!
Unlock growth opportunities in the Japanese market with our expert support. Contact us to explore how we can help you succeed.