Connecting Global Brands with Japanese Customers

Your strategic partner for improving your customer experience and operations in the Japanese market.

  • 0+ Years of
    Excellence
  • 0k Number of
    Employees
  • 0 Strategic
    Locations

Who We Are

TMJ is your strategic Customer Experience and Business Process Outsourcing partner for seamless entry and growth in the Japanese market.

Our Mission

Help global brands overcome language barriers, navigate cultural nuances, and deliver exceptional customer experiences to Japanese B2C and B2B customers.

What We Do

From outsourced customer support and sales to back-office solutions to AI and automation, we provide the resources and expertise you need to thrive in Japan's unique and valuable market.

How We Do It

Operating from 22 contact center locations, we combine a deep cultural understanding of the Japanese market with the latest technology and customer experience know-how.

Our Solutions

Discover our BPO services to optimize operations, enhance customer experiences, and drive growth with tailored, scalable solutions for your business.

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Market Entry Consulting

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Customer Experience Solutions

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Business Process Outsourcing

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Technology and AI Solutions

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Localization Services

Why Choose TMJ?

  • strategy

    CULTURAL INTELLIGENCE

    Navigate the nuances of Japanese business

  • caring

    "OMOTENASHI" SERVICE

    Experience anticipatory hospitality

  • startup

    ADVANCED TECHNOLOGY

    AI-powered solutions enhancing human expertise

  • objectives

    PROVEN TRACK RECORD

    Trusted by leading global brands

  • sociability

    BILINGUAL EXECELLENCE

    Seamless communication in Japanese and English

Client Success Story

"TMJ's expertise helped us increase customer satisfaction by 35% in our first year in Japan." - Global E-commerce Brand CEO

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Transforming CX through Integration, Data, and Continuous Improvement

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Rapid Deployment of 1,500 Call Center Operators to Handle COVID Enquiries for METI

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Dramatic Improvement in Digital Customer Service for Meiji Yasuda Life Insurance Company

Latest Insights

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    Article - Public Sector

    TMJ’s Digital Ads Platform Services in Japan

    Overhauling the sales, onboarding and upsell processes for a digital ad platform increased deals won six-fold.

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    Article - Financial Services

    The Secrets of Multi-Lingual Customer Service

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    Case Study - Financial Services

    Transforming CX through Integration, Data, and Continuous Improvement

Our Locations

Serving you from 22 strategic locations across Japan and beyond

Expand Your Business in Japan Today!

Unlock growth opportunities in the Japanese market with our expert support. Contact us to explore how we can help you succeed.

Your Guide to Doing
Business in Japan!