Connecting Global Brands with Japanese Customers
Your strategic partner for improving your customer experience and operations in the Japanese market.
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Who We Are
TMJ is your strategic Customer Experience and Business Process Outsourcing partner for seamless entry and growth in the Japanese market.
Our Mission
Help global brands overcome language barriers, navigate cultural nuances, and deliver exceptional customer experiences to Japanese B2C and B2B customers.
What We Do
From outsourced customer support and sales to back-office solutions to AI and automation, we provide the resources and expertise you need to thrive in Japan's unique and valuable market.
How We Do It
Operating from 20 contact center locations, we combine a deep cultural understanding of the Japanese market with the latest technology and customer experience know-how.
Our Solutions
Discover our BPO services to optimize operations, enhance customer experiences, and drive growth with tailored, scalable solutions for your business.
Generative AI Solutions
Market Entry Consulting
Customer Experience Solutions
Business Process Outsourcing
Technology and AI Solutions
Localization Services
Why Choose TMJ?
CULTURAL INTELLIGENCE
Navigate the nuances of Japanese business
"OMOTENASHI" SERVICE
Experience anticipatory hospitality
ADVANCED TECHNOLOGY
AI-powered solutions enhancing human expertise
PROVEN TRACK RECORD
Trusted by leading global brands
BILINGUAL EXECELLENCE
Seamless communication in Japanese and English
Client Success Story
"TMJ's expertise helped us increase customer satisfaction by 35% in our first year in Japan." - Global E-commerce Brand CEO
Global Game-Console Developer – NPS-Driven CX Overhaul
Major Electric Power Company – Navigation & RPA for Faster Agent Readiness
Case Study: NTT DOCOMO – “d Car Share”
Latest Insights
Case Study - Customer ServiceGlobal Game-Console Developer – NPS-Driven CX Overhaul
In the fiercely competitive console-gaming market, player loyalty can swing on a single service experience. One of the world’s best-known home-console makers had a cluttered support site due to years of patchwork updates regarding hardware malfunctions and warranty repairs, leading to a decline in their Net Promoter Score (NPS).Indeed, the online repair-request path was so hard to find that it accounted for just 0.5 percent of all repair requests, meaning avoidable calls were flooding the voice queue.
- Case Study - Digital Experience (DX)
Major Electric Power Company – Navigation & RPA for Faster Agent Readiness
- Case Study - Digital Experience (DX)
Case Study: NTT DOCOMO – “d Car Share”
Our Locations
Serving you from 20 strategic locations across Japan and beyond
Expand Your Business in Japan Today!
Unlock growth opportunities in the Japanese market with our expert support. Contact us to explore how we can help you succeed.