Your Japanese Partner of Choice
Our people, technology and know-how can help power your business to success in Japan
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Our Story
TMJ's journey began in 1992, emerging from the in-house call center of Benesse Corporation. What started as a specialized customer service operation has evolved into a comprehensive business process and customer experience solutions provider, uniquely positioned to bridge the gap between global ambitions and Japanese market realities.
1975:
Started as an in-house call center of Fukutake Shoten Co., Ltd. (later Benesse Corporation).
1992:
Established as independent company Telemarketing Japan, Inc.
2000s:
Rapid expansion with new centers and international operations
2010s:
Rebranded as TMJ, Inc., became part of SECOM Group, and continued domestic and international growth
2020s:
Further expansion of centers across Japan, along with new strategic partnerships and restructuring of international operations
Mission & Values
Honesty
We uphold the highest ethical standards in all our interactions.
Trust
We build and maintain trust with our clients, their customers, and our employees.
Acknowledge
We value diversity and treat everyone with dignity and respect.
Co-creation
We embrace change and continuously strive for innovation and improvement.
Challenge
We embrace change and continuously strive for innovation and improvement.
Our Commitment to Omotenashi
At the heart of our service philosophy is the Japanese concept of Omotenashi – anticipatory hospitality. We go beyond merely meeting expectations; we anticipate needs and exceed them, creating exceptional experiences for our clients and their customers.
Our Evolution
TMJ’s growth mirrors the evolution of Japan’s business landscape. As Japan opened up to global markets, we recognized the unique challenges faced by international companies. This insight drove us to develop specialized services that combine deep local knowledge with global best practices.
Commitment to Innovation
Throughout our history, we’ve remained at the forefront of technological advancements. From pioneering multilingual support systems to developing AI-powered customer service solutions, TMJ has consistently led the way in applying innovation to solve real-world business challenges in Japan.
Building Bridges
Our story is one of connection – connecting global businesses with Japanese consumers, connecting traditional practices with cutting-edge solutions, and connecting our clients’ visions with on-the-ground realities in Japan. This role as a bridge between cultures, technologies, and business practices defines who we are and drives our continued growth and success.
Leadership Team
Hideki Maruyama - President/CEO
With over 25 years of experience in the BPO industry, Hideki leads TMJ with a vision of bridging global brands with Japanese excellence. His expertise in cultural adaptation and technological integration has been instrumental in TMJ's growth and success.
Mina Tsuchiya - Chief Operating Officer
Mina brings a wealth of operational expertise, with a focus on optimizing processes for the unique demands of the Japanese market. Her background in both multinational corporations and Japanese firms provides invaluable insights for our clients.
Board of Directors (Part time)
Tatsuyuki Nishimura
Tomonari Miura
Auditors
Akio Imono
Shinji Kiren (Part time)
Executive Officers
Hiroaki Okamoto
Shinji Shikano
Our Locations
TMJ's strategic locations across Japan and beyond enable us to provide comprehensive support to our global clients:
Japan:
- Headquarters: Tokyo
- Major Centers: Yokohama, Sapporo, Fukuoka
- Additional Locations: Sendai, Niigata, Nagoya, Okayama, Kitakyushu, Kumamoto, Kagoshima
International:
- Philippines: Manila
Our network of 22 strategically located centers offers expansive reach and accessibility, allowing us to serve clients efficiently across various time zones and markets.
TMJ’s global presence is further enhanced by our partnership with the SECOM group, providing us with additional resources and capabilities to support our clients’ international operations.
We continue to expand our global footprint, always with the goal of providing localized expertise with a global perspective.
Strengthened by a Legacy of Trust and Innovation
TMJ's affiliation with the SECOM Group, a pioneer in Japanese security services and a globally recognized name, significantly enhances our capabilities and credibility in serving international clients entering the Japanese market.
About SECOM Group
- Founded: 1962
- Global Presence: Operations in over 20 countries
- Core Business: Comprehensive security solutions, including physical security, cybersecurity, and business process outsourcing
- Innovation Focus: Leader in applying cutting-edge technology to security and business solutions
Our affiliation with SECOM not only strengthens our current offerings but also opens new avenues for innovation and service expansion, ensuring that we remain at the forefront of business solutions in Japan’s evolving market landscape.
Client Success Stories
Expand Your Business in Japan Today!
Unlock growth opportunities in the Japanese market with our expert support. Contact us to explore how we can help you succeed.