Get More Done with Hybrid Human-Digital Generative AI
Blend human expertise with next generation Generative AI to transform your customer-facing and back-office operations, delivering unprecedented efficiency, productivity and growth
-
80%
Self-Service
Resolution Rate -
50%
Inquiry
Reduction -
90%
Faster Knowledge
Creation
The Digital Age Challenge
Today's contact centers and back office operations face enormous challenges to meet evolving customer expectations, keep up with the accelerating pace of technology change, and boost operational efficiency:
Over-reliance on labor-intensive processes with limited system effectiveness
Inconsistent customer experiences due to varying skill and experience levels
Resource constraints in knowledge creation and management
Limited scalability during peak periods
Fragmented customer data across multiple tools and platforms
Growing need for 24/7 support capabilities
The Next Generation Solution: Human-Digital Hybrid
The era of Generative AI has arrived, bringing with it the opportunity to transform traditional business functions into efficient, scalable operations while maintaining the high quality Japanese customers expect:
Three Pillars of Next-Generation Success:
1. Coexistence of Humans and AI – for high productivity low-cost operations
- Moving beyond labor-intensive dependency
- Fully utilizing digital technology for enhanced productivity
- Creating cost-effective operations through smart automation
2. Strategic Data Utilization – for seamless CX and channel integration
- Enhancing CX and contact center capabilities through AI tools
- Planning and executing sophisticated customer communication strategies
- Leveraging analytics and data insights for continuous improvement
3. Personalized Customer Support – for high quality experiences all the time
- Delivering consistent, high-quality experiences whether human or AI
- Providing tailored support using data to understand individual customer needs
- Maintaining the human touch while maximizing efficiency
TMJ's Transformation Approach
TMJ supports your journey to next generation contact center and back office operations through three integrated service pillars:
CX Design Consulting
Create the ideal vision of your future customer relationships
- Expert guidance from assessment through implementation
- Custom roadmap development aligned with your business goals
- Continuous optimization and improvement strategies
Digital Products
Incorporate our technology into your own contact center and back office operations
- State-of-the-art generative AI solutions
- Customized Generative AI tools for your specific needs
- Seamless integration with your existing systems (CRM, ERP, contact center platform, etc.)
Advanced Contact Center Operations
Deliver your future vision by utilizing our outsourced operations
- Improved customer experience through AI-human collaboration
- Enhanced productivity through smart automation
- Scalable solutions for growing businesses
You can start by designing the transformation of your whole operation, or by assessing individual solutions:
TMJ's Generative AI Solutions
Leverage the power of generative AI to create seamless, efficient, and culturally aligned customer experiences while dramatically improving operational efficiency and reducing costs.
TMJ Visual IVR with Generative AI
Transform your customer service entry point with an intelligent, web-based IVR system enhanced by generative AI capabilities.
- Intuitive GUI for easy content management
- Advanced flow mapping and scenario creation
- Real-time statistics and user behavior analysis
- Flexible layout customization
- Intelligent routing based on customer intent
- CTI system integration capabilities
- Custom IVR menu design
- Multi-channel routing optimization
- Callback scheduling automation
- Self-service enhancement
- Customer journey optimization
- Journey Analysis: Mapping current customer pathways and identifying optimization opportunities
- Custom Design: Creating intuitive, user-friendly interfaces
- AI Integration: Implementing generative AI for smart routing
- Performance Monitoring: Continuous tracking and optimization
- Channel Optimization: Regular refinement of channel distribution
- Improved self-service resolution rates
- Reduced wait times and call volumes
- Enhanced customer satisfaction
- Optimized resource utilization
- Seamless omnichannel experience
TMJ Chat & Bot
Our hybrid chatbot solution combines traditional AI with advanced generative AI capabilities to deliver superior customer service automation.
- High-precision AI with minimal training requirements
- Rapid AI learning (10-minute daily training)
- Support for over 100 languages
- AI accuracy advisor
- Comprehensive reporting
- Rich UI options including forms, images, and videos
- Hybrid AI architecture for cost optimization
- Customer service automation
- Sales support and lead generation
- Technical support automation
- Appointment scheduling
- Product information assistance
- Requirements Analysis: Understanding specific use cases and needs
- Custom Configuration: Setting up optimal AI parameters
- Knowledge Integration: Incorporating existing business knowledge
- Performance Tuning: Optimizing response accuracy
- Continuous Learning: Regular model updates and improvements
- 70-80% self-service resolution rate
- Reduced operational costs
- 24/7 customer support availability
- Consistent service quality
- Scalable customer support
TMJ VoiceBot
Advanced voice interaction system powered by generative AI for natural, efficient customer communication.
- Natural language understanding
- Real-time voice processing
- Multi-intent recognition
- Complex conversation handling
- Business system integration
- 24/7 availability
- Supports multiple simultaneous connections
- Automated identity verification
- Information changes and updates
- Insurance certificate issuance
- Card cancellation procedures
- Appointment scheduling
- General inquiries handling
- Voice Flow Design: Creating natural conversation patterns
- AI Model Training: Customizing for specific use cases
- Integration Setup: Connecting with business systems
- Quality Assurance: Ensuring accurate understanding
- Continuous Refinement: Improving conversation flows
- Reduced call center workload
- Improved response consistency
- 24/7 service availability
- Scalable voice support
- Enhanced customer satisfaction
TMJ Speech Scripter
Transform voice interactions into actionable data with our advanced speech-to-text and analysis solution for automatic summarization, automatic form filling, automatic knowledge display, automatic QA evaluation and more.
- Real-time voice recognition
- Automated knowledge display
- Alert detection system
- Multi-conversation monitoring
- Performance dashboard
- Voice recognition tuning
- Automatic form completion
- Call summarization
- Quality assurance automation
- Performance monitoring
- Compliance checking
- Training material generation
- Setup Customization: Configuring for specific needs
- Integration Planning: Connecting with existing systems
- Quality Optimization: Fine-tuning recognition accuracy
- Workflow Implementation: Streamlining post-call processes
- Performance Monitoring: Tracking and improving results
- 90% reduction in logging time
- Reduced back office post-processing by 80%
- Reduced hold time by 30%
- Improved quality monitoring
- Enhanced compliance tracking
- Faster agent training
- Better customer insights
TMJ AI Knowledge - Operator Assist
Empower your team with an advanced knowledge management system powered by generative AI.
- AI-powered answer generation
- Custom AI assistants
- Multiple file format support
- Intuitive prompt management
- Source verification
- Comprehensive management features
- Advanced search capabilities
- Operator assistance
- Knowledge base management
- Training content creation
- Policy compliance
- Best practice sharing
- Knowledge Assessment: Evaluating current content
- AI Configuration: Setting up custom models
- Integration: Connecting with existing systems
- Training: Preparing teams for effective use
- Optimization: Regular performance reviews
- 60-second reduction in search time
- Improved response accuracy
- Reduced training time
- Enhanced consistency
- Better knowledge retention
TMJ AI Knowledge - Q&A Generation
Automatically create comprehensive Q&A content from your existing documentation and customer interactions.
- Manual to Q&A conversion
- Inquiry log analysis
- Customer perspective integration
- High-precision output
- Flexible usage plans
- Integration with other TMJ solutions
- FAQ creation
- Knowledge base development
- Training material generation
- Process documentation
- Customer support content
- Content Analysis: Reviewing source materials
- AI Configuration: Setting up generation parameters
- Quality Control: Ensuring accuracy and relevance
- Integration: Connecting with knowledge bases
- Maintenance: Regular updates and improvements
- 90% reduction in content creation time
- Improved content quality
- Better customer self-service
- Reduced support workload
- Enhanced knowledge management
TMJ Dashboard
Comprehensive visualization and analytics platform for monitoring your AI-powered operations.
- Service level tracking
- Response rate monitoring
- Handling time analysis
- Multi-system data integration
- Real-time visualization
- Drill-down capabilities
- Custom reporting
- Performance analytics
- Resource optimization
- Quality monitoring
- Trend analysis
- ROI tracking
- Requirements Gathering: Understanding KPI needs
- Dashboard Design: Creating intuitive visualizations
- Data Integration: Connecting multiple sources
- Implementation: Setting up tracking systems
- Training: Enabling effective use
- Real-time performance insights
- Improved decision making
- Enhanced resource allocation
- Better quality control
- Streamlined reporting
TMJ FAQ
Advanced FAQ system designed to optimize self-service resolution while enhancing the customer experience through efficient information delivery.
- Extensive search functionality
- Customer behavior analytics
- Information reach rate tracking
- Zero-hit result optimization
- Efficient information organization
- High-precision information delivery
- Comprehensive assessment tools
- FAQ system assessment
- Content optimization consulting
- Implementation support
- Ongoing operations management
- Data analysis and improvement
- Navigation enhancement
- Content maintenance
- System Assessment: Evaluating current FAQ effectiveness
- Content Analysis: Analyzing inquiry trends and patterns
- Implementation Planning: Designing optimal FAQ structure
- Content Optimization: Improving information organization
- Continuous Monitoring: Tracking and enhancing performance
- Increased self-service resolution
- Improved customer satisfaction
- Enhanced information accessibility
- Reduced inquiry volumes by 10% through FAQ improvement
- Better resource utilization
- Higher completion rates (80%+ information reach rate)
- Optimized search experiences
Transform Your Operations with TMJ's Generative AI Solutions
The TMJ Advantage
Partner with TMJ to leverage the power of generative AI while maintaining the high standards of Japanese customer service excellence. Our solutions combine cutting-edge technology with deep cultural understanding to deliver unprecedented efficiency and customer satisfaction.
30+ years of experience in Japanese customer service excellence
Seamless integration of AI with human expertise
Proven track record with leading global brands
Comprehensive support from strategy to implementation
Continuous optimization and improvement
Expand Your Business in Japan Today!
Unlock growth opportunities in the Japanese market with our expert support. Contact us to explore how we can help you succeed.