Elevate Your Service to
Japanese Standards of Excellence
Creating exceptional customer experiences in Japan requires cultural understanding as well as world-class people, processes and technology
TMJ’s Customer Experience
Solutions
Our outsourced contact center and CX solutions combine cultural intelligence with operational excellence to deliver omni-channel customer experiences, tailored for your brand, that exceed the demanding service expectations of Japanese customers.
Multilingual Contact Center
Our multilingual contact center services ensure that your customers receive support in their preferred language, with a primary focus on Japanese and English communication.
- 24/7 Customer Support
- Voice, Email, and Chat Support Channels
- Native Japanese-Speaking Agents
- Bilingual (Japanese-English) Support Teams
- Multilingual IVR Systems
- Cultural Sensitivity Training for Agents
- Technical Support for Products and Services
- Order Processing and Tracking
- Customer Inquiries and Complaint Handling
- Appointment Scheduling and Reservation Management
- Product Information and Sales Support
- Needs Analysis: Assessing your specific customer service requirements in the Japanese market
- Custom Service Design: Developing tailored support processes and scripts
- Team Assembly and Training: Recruiting and training skilled, culturally-aware support agents
- Technology Integration: Implementing advanced contact center technologies
- Quality Assurance: Continuous monitoring and improvement of service quality
- Enhanced customer satisfaction through culturally appropriate service
- Increased customer loyalty and retention
- Improved brand reputation in the Japanese market
- Scalable support for business growth
Omnichannel Support
Our omnichannel support services ensure a consistent, high-quality customer experience across all interaction channels, tailored to Japanese consumer preferences.
- Phone Support
- Email Support
- Live Chat
- Social Media Engagement
- SMS/Text Messaging
- Video Support
- Self-Service Portals
- Seamless Channel Integration
- Consistent Customer Experience Across Channels
- Real-Time Channel Switching Capability
- Unified Customer Data Across Touchpoints
- AI-Powered Channel Optimization
- Channel Preference Analysis: Understanding Japanese customers' channel preferences
- Omnichannel Strategy Development: Creating a cohesive multi-channel support plan
- Technology Implementation: Deploying integrated omnichannel support systems
- Agent Cross-Training: Preparing support staff for multi-channel interactions
- Continuous Performance Monitoring: Ensuring consistent quality across all channels
- Improved customer satisfaction through channel choice
- Enhanced efficiency in resolving customer issues
- Increased first-contact resolution rates
- Deeper insights into customer behavior and preferences
CX Design and Optimization
Our CX Design and Optimization services help you create and refine customer experiences that resonate with Japanese consumers and drive business success.
- Customer Journey Mapping
- Voice of Customer (VoC) Programs
- Customer Satisfaction (CSAT) and Net Promoter Score (NPS) Measurement
- User Experience (UX) Design for Digital Platforms
- Customer Feedback Analysis and Actionable Insights
- CX Strategy Development and Implementation
- Japanese Market-Specific CX Benchmarking
- Cultural Adaptation of Global CX Strategies
- Integration of Traditional and Digital CX Elements
- Employee Experience Design for Enhanced CX Delivery
- CX Audit: Assessing current customer experience across all touchpoints
- Japanese Consumer Insight Gathering: Conducting research to understand local expectations
- CX Strategy Formulation: Developing a comprehensive CX strategy aligned with Japanese market needs
- Implementation Planning: Creating a roadmap for CX improvements
- Continuous Optimization: Regularly analyzing performance and refining CX strategies
- Increased customer loyalty and advocacy
- Improved customer lifetime value
- Enhanced competitive differentiation in the Japanese market
- Data-driven decision making for CX investments
Your Guide to Doing
Business in Japan
The TMJ Advantage
By choosing TMJ's Customer Experience Solutions, you gain a partner committed to exceptional service delivery in Japan. We ensure every customer interaction builds brand loyalty and drives growth in this vital market.
Deep understanding of Japanese customer expectations and behaviors
Seamless blend of traditional Japanese hospitality with modern CX best practices
Advanced technology infrastructure for superior service delivery
Experienced team of CX professionals with both local and global expertise
Proven track record in elevating CX for international brands in Japan
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Expand Your Business in Japan Today!
Unlock growth opportunities in the Japanese market with our expert support. Contact us to explore how we can help you succeed.