Thriving in Japan's Unique
Retail Sector
A surprising number of Western retail brands have made it big in Japan’s retail sector, both online and on main street or ‘shotengai’. TMJ works with retailers and manufacturers looking to grow their share of Japan’s $1 trillion e-commerce and retail sector.
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Market Overview
World's fourth-largest e-commerce market
High mobile commerce penetration
Unique omnichannel retail experiences
Strong preference for quality and brand reputation
Key Challenges
Distinctive Consumer Behavior:
Specific preferences for product presentation and customer service
Complex Distribution Systems:
Multilayered retail and distribution networks
Mobile-First Market:
High expectations for mobile shopping experiences
Payment Diversity:
Various payment methods including cash on delivery
Last-Mile Delivery:
High standards for fast, accurate, and careful delivery
Why Choose TMJ
Deep understanding of Japanese consumer preferences and behaviors
Expertise at adapting international retail best practices to local expectations
Strong partnerships with key players in Japan's retail ecosystem
Proven track record in launching and growing e-commerce brands
Transforming CX through Integration, Data, and Continuous Improvement
Through strategic improvements and close collaboration with the client, TMJ helped to transform performance across all business units in Japan for this global tech giant.
TMJ’s Solutions for E-Commerce and Retail Companies
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