In 1992, TMJ branched out from the in-house call center of Fukutake Shoten Co., Ltd. (now Benesse Corporation) and became an independent company. The goal was to commercialize the operational skills, proficiency, and knowledge gained from nearly two decades of running an in-house call center.

Having abundance of know-how and experience of operating a call center for a subscription-based business, which was unprecedented at the time, helped TMJ grow and expand as a BPO company in Japan. TMJ has acquired its reputation of offering high quality services from various clients, including a major global company that was just entering the Japanese market, which continues to be one of the major attributes of TMJ today.

Currently, TMJ’s annual revenue exceeds 50 billion yen, and it operates for approximately 300 companies from a wide range of industries including finance, telecommunications, manufacturing and public services. In 2017, TMJ became a part of the SECOM group to build a stronger, more secured group network. In 2018, TMJ created the corporate mission, which is “to create a society where everyone can live comfortably through continuous dialogue and improvement”. TMJ thrives to continue to evolve and contribute to society through our clients’ businesses.